How much does a service call cost :-
Service calls are banded dependant on location please ask our office .All service charges include on site time . All our estimated costs and invoices carry vat @20%. The service engineer will invoice on the day of the service call and payment is required then unless you have account facilities with us
What warranty do you give:-
We back every repair with after sales care and a 12month warranty on parts
How long does it take to provide service:-
Most service visits are completed within four days priority is given to customers who have no heating .
How long have you been involved with GEC Boilers :-
Since the first launch of the product to private installers by GEC we worked directly for GEC installing and servicing boilers as well as for regional electricity boards in the south east
What areas do we cover:-
We work up to 60 miles from our Chesham office. We do not provide nation wide service.
If you rent property :-
Please do not request service yourself if you are renting , any request for service must come from the owner of the property . In the case of estate agents we will work with you but any arrangements with us and payment must come from the property owner. We will not undertake work directly for estate agents
Product safety and approval:-
We will not undertake repairs on any unit that has been changed from original GEC or APECS design both on wiring or internal parts. The product will have to be returned to the original design and safety standards for us to both repair and service in the future.
Metering providers smart meters and Nightstor:-
A large number of problems we see are now caused by metering providers who cannot wire up electric meters and do not understand the requirements for Nightstor boilers, we have had to sort out issues time and again and the smart meter program has not improved the situation . We have unfortunately seen an increasing number of fires directly caused by metering faults and meter wiring. . We do not recommend the installation of smart meters to any of our customers